Perspectives on the Insurgency #6: Mods are people too, and they are not the enemy

This is part #6 in a sequence of exchanges between myself and Jennifer Edeburn, on the appropriateness of complaints against Quora. See:

This is the final exchange based on Jennifer’s long PM to me. There will be two more where Jennifer gets to talk back. And I am thankful to Jennifer for providing the impetus for the exchange, through which we have both clarified our thoughts, and (some of the time) come to consensus.

Jennifer:

A second point of perspective that I feel the average member of the movement is missing: mods are people, mods are not out to get you, mods are probably overworked, and they sit in their cubicles all day and read nasty, nasty stuff, the kind that leaves a bad taste in your mouth. (OK, I don’t really know these details, but you take my point). I write a fair amount in Parenting and Children, and some of the stuff that gets posted there is extremely vitriolic. I would *not* want to spend a good portion of my day reading and handling that.

Have some empathy for the fact that it is an unrealistic workflow to expect them to examine every posting in enough detail to untangle all the context, and take a little extra time to add that context yourself.

Police yourself when talking to friends and don’t make any comments that you wouldn’t make to a stranger. Save those comments for PM; it’s true that BNBR still applies here, but unless your opposite half reports you you’re not going to get dinged for violating it.

Last but not least on the topic of perspective; when a member of the movement attacks “the mods”, even as a collective group and not as individuals, have you thought that they are attacking a group of people who cannot fight back? They cannot just come back and tell you “Oh, we banned so-and-so and here are his violations that he earned it for.”; their ability to justify their actions is extremely poor. The fact that they must exercise restraint should inspire an answering restraint, expressed as respect. Remember that I said above that many agree that Quora is different because of BNBR, well without the mods there is no BNBR.

My response:

Mods are people too: Well, mods are people too except when they are bots. But I concede: I would not want their job, any more than I would want the job of the community mods back in the day, or that of trusted reporter (which most of them appear to have succeeded to). There is some bad stuff out there, and we have all seen it, though how much we see depends on where we hang out. Moderation is necessary, and moderation is thankless, and “moderation at scale” is overwhelming.

It is also true that Moderation can’t talk back, much of the time. Tatiana is the only mod who has (at least out here in public Quora, I have the impression more is said on Facebook), and Tatiana is very careful about what she does say. I think the corporate silence of Quora in general is a mistake guaranteed to inculcate mistrust, which is why I am grateful that Tatiana says anything ex cathedra. Even if I often don’t like what she has to say.

On the other hand, heartless as this may sound: the Mods are being paid for their labours, and we are not. And the Mods have corporate responsibilities for failures of Quora against its user body.

When the lightbox UI was announced by Elynn Lee, (Improving Reading and Writing from Feeds by Elynn Lee on Quora Product Updates), and everyone and their mate queued up to say how crap it was, Scott Danzig commented “Tough crowd”, and “Yeah, but have you ever met Elynn? She’s such a cheerful little person! :D. My wife liked her too.”

This is my response. Maybe it’s immoderate, but it’s been my take. And I hope it is still constructive, even if it is on the harsh side:

https://productupdates.quora.com…

But we’re not interacting with Elynn the human being here. We’re interacting with Elynn the spox for Quora Inc, putting the spin on yet another bad UI decision, after years and years of Quora fidgeting with its UI (it’s a running joke on this site, for gawdsakes), and conspicuously ignoring all but one constructive UI suggestion from its users (blocking comments per question, and I suspect that was more a reaction to Violet Blue’s hit piece).

Quora Inc’s attitude to its users is contemptible. You know it, we know it. We are not going to express gratitude for it. And Elynn may be lovely as a human being, but Elynn as a spox collects a paycheck and spins the unspinworthy; so Elynn shares in corporate responsibility. That’s how it works.

But I’m neither ad hominem-ing Elynn, nor seeing or wishing to see anyone else do likewise. Tough crowd, true; but, I hope, fair crowd too.

That aside, of course any criticism of moderation must be well founded, rational, not ad hominem, and not special pleading for your mates. I do not disagree, and if I do fail in that direction, I expect to be pulled up on it.

Would Australia have been a better place had the French stayed?

I read a uchronia once where Tasmania was French and the rest of Australia British. It got very lazy very quickly, and turned Australia + Tasmania into Canada + Quebec, complete with Quiet Revolution and Vichy France rule.

I can’t imagine Australia ending up that much different from Canada, in fact. The Brits would have stuck around, and would have likely wrested overlordship from them. Canada’s a cool place, there’s worse outcomes than that.

The vague notion that French rule might have held back a spirit of enterprise and sophistication in the colonies is not that absurd: France was more centralist about its colonies than Britain ever was. And multiculturalism wouldn’t have happened, for better or worse: Trudeau Snr invented multiculturalism as a reaction to Quebecois nationalism, not as an outgrowth of it.

Agree about far better food, though. I mean, poutine!

Perspectives on the Insurgency #7: “and the Wisdom to distinguish the one from the other”

This is part #7 in a sequence of exchanges between myself and Jennifer Edeburn, on the appropriateness of complaints against Quora. See:

This is the last exchange in which I quote Jennifer and then respond, so it draws “Perspectives” to a close. From now on, Jennifer will be posting in her own right.

Jennifer:

In the previous post, we had the following exchange:

J: But my concern is, is it really so important to you to use Quora in this way that you cannot make any constructive changes to avoid getting dinged once a day? You value your experience here that little, when all it would take is to put enough context in the comment?

N: … Maybe yes. But what sort of context could I have inserted in that instance? I’m honestly at a loss. The only remedy I see is not making the comment at all.

You write: “… Maybe yes”. I hear what drives you to that statement. But *I* value having you here, and I would hate to see you go. I often think that is the saddest thing: many popular Quorans write that they answer on Quora in order to be helpful to others, and the intersection with those who get edit-blocked repeatedly can’t possibly be the null set. Well, you can’t be helpful to others if you’re not here. I know that you, in particular, value the community and your friends here. Well, you also can’t be a part of the community if you’re not here, and I think the community would be lessened by it.

To the second part, what you could have done in this instance, I have written elsewhere (https://insurgency.quora.com/Per…) how I think you could have edited this particular comment. I think this one was fixable, but I also do think you have to ask yourself sometimes how much that comment really matters. Some things that people put in comments might be better served as PMs. Some might not really be necessary.

Similarly, I have seen people write about responding to attacks made in comments. I don’t know if this is something you have an issue with, but I only have a small amount of sympathy for it. It is absolutely for sure that I have had some inflammatory comments on my answers that I was really pissed about, and ignored, and left alone planning to come back later and defend myself … and then after I cooled off decided that I didn’t need to defend myself after all, because I had already done it in my answer. Quora is asynchronous, and there is never a need to answer when emotion is running high. With a little self-control, you can pretend you didn’t see that until you can respond to it appropriately.

I have seen the goal of the Welchite movement stated as pushing for more transparency, but I disagree that that should be the goal. I think the goal should have a more constructive focus, since I don’t believe that the push for transparency is going to make any progress in a positive direction. I’m an atheist, but I think the Serenity Prayer has a lot of merit.

God, give me grace to accept with serenity the things that cannot be changed,
Courage to change the things which should be changed,
and the Wisdom to distinguish the one from the other.

I’m not saying that I think all criticism should stop, but if we redefine the goal as: making Quora a good place to be and reducing the number of apparently capricious bans and errors by moderation, then I think there are things that can be changed or improved by the user community, some of which people may already routinely do.

Whether or not people complain about what they think BNBR should be, for the most part we have to live with what it is. But I think there are things that we can do to empower ourselves, within the constraints of the existing policy. Because for the most part, everybody agrees that BNBR is a good thing, and I think there is a lot to be gained by actively helping others to understand it and live within it. Here are some ideas:

  • Friends don’t let friends drive drunk. It is not necessary to report everything you see in order to promote BNBR.
    • I have used Suggest Edits to remove a single line of offending material from an otherwise solid answer, and noted that I was suggesting the edit to prevent the answer from being reported for BNBR.
    • I have requested friends who have commented on my answers to edit their comments if I thought something was inappropriate.
    • If not possible (or desirable) to PM the poster of a potentially offending comment, comments may be left underneath as a reply, pointing out a specific item that might draw a report. As with Suggest Edits for an answer, I would suggest that the choice between doing something like this vs. simply reporting (if merited) is a personal decision.
  • As I suggested above, save comments that might be controversial (from a BNBR perspective) for PM.
  • Help to educate
  • Follow the blogs where people bring their BNBR violations to ask how their content violated the policy. Help them to understand what Quora moderation did not or could not explain to them. Direct people to these blogs when they have questions
  • .Create blogs to showcase examples of BNBR subtlety and explain them, so that people can learn before they get in trouble.
  • Keep links to the policy guidelines handy—in particular to specific answers in a guideline question that you think best represent the policy—and hand them out freely in answers. Increase the possibility that someone will stumble over these even though Quora does not place them prominently.

My response:

Maybe Yes: I just posted Nick Nicholas’ answer to What would happen if you were banned by Quora tomorrow? (an A2A, which means some people think it’s feasible). I don’t want to reiterate the maudlinness (though I’m happy to translate the Greek swearing!). I value my friendships here, and you’ve managed to insinuate yourself into them in short order.
Sometimes, nevertheless, one’s self-respect is worth more than being helpful, or being with friends. But I do not seek for it to escalate to that point. Not at all.

Hold back on comments: BNBR has pulled me back from the brink more than once about posting a hostile comment. (And when that fails, I give Tracey Bryan a call. I think she’s by now the fourth angel on my shoulder. Maybe fifth. Quora is thick with angels.) That, I fully agree with you on, and have done so before I met you.

You are of course saying something further: not just your aggro, but your banter may need to be kept away from the public eye. I haven’t read the comment exchange yet in the previous post, but I see it’s controversial, and I have difficulty with it. But I don’t want to labour this here.

The Eight Commandments of Jennifer: I’m reminded of What are some things you will never do on Quora?

The idea I have for myself is to come up for a code of conduct which is not contingent on Moderation doing anything at all different.

And yes, “save comments that might be controversial for PM”… yes, that remains a challenge, but I’ve said enough.

Everything else? Enthusiastic agreement. This is a good and virtuous course of action for Welchite and Loyalist alike. We the community can educate and police our own: it is meet and proper to do so.

I look forward to many more exchanges with you Jennifer, hopefully some on our common employment rather than Quora Moderation! And I look forward to cartooning you.

Jennifer’s counter-response:

I did not say earlier (I don’t think), and I should have, how much I appreciate that you are willing to listen to this, and especially to be open about it and give it a fair ear. I have tried to mostly BNBR, but I know that doesn’t make it easier to hear. Your willingness to listen does usually come across in what you write, and I don’t think we would be having this conversation were it not that I was able to hear that from you. If you value it (the conversation), then you deserve much of the credit for its existence.

So here, in front of our blog audience, thank you for not only listening but also suggesting that we bring this discussion out into a public forum. I hope that something good comes of it, and since I’ve had the opportunity to preview your written response, I will ditto what you said at the end. Or I should say, ditto except that I can’t draw, so no cartoons from me.

Would you want to see a list of everyone who has ever secretly had a crush on you?

I mean, what would I do with such a list? Just more regrets about what could have been?

Two secret crush stories.

Story the first.

I had a tutor working for me, that had a crush on me. Male tutor, as it transpires.

At the end of semester, he worked up all his courage, and confessed his crush. It was actually heartbreaking: he was really in quite a state about admitting it to me, and he didn’t know how much of a risk he was taking.

I smiled.

Well, I replied, nothing will come of it, I’m afraid. But pray tell, Tutor! What was it that excited your interest in me? My sparkling wit, no doubt?

Tutor just stared at the ground, and mumbled embarrassedly. “No… I just think you’re hot.”

Hah. He fell in love with me for my body. I felt so cheap!

🙂

He was into bears, I guess, and sure enough, he’s since moved to Sydney, and become a bear himself. And good for him.

Did I need to know it? Or want to? Probably not, I couldn’t do much with the information. But I was touched that he trusted me enough to tell me (or was foolhardy enough to: ultimately, same difference). It was nice to know.

Not the bit about him only falling in love with my body, of course. Cheap, I tell you! 🙂

Story the second.

I had a crush on someone I studied my PhD with. I’ve mentioned her already here. She had a cover story about being married, which she wasn’t, precisely to forestall being importuned. And by the time she confessed to me that actually there was no husband, I’d got the message that she did not want to be importuned. So that got put aside.

We met up two times after that. The first time, I went all moon-eyed, and she got the message that I was still interested. She still didn’t want to be importuned; by then I’m pretty sure she had moved on to someone else.

The second time, I crashed at her dad’s for a few days. Her, her dad, her partner, her two kids. She was quite overwhelmed with the kids, she welcomed me being around so she could actually get a break from the kids. (The dad disapproved of the arrangement, and the partner, well, the partner was sweet, but not dependable.)

I don’t know that I should have, but I did have to know. And by the time I could get her to focus on the question, it was the wee hours. And yes, it turns out, she had felt something for me at the time.

… And that both refutes and corroborates the first line of this answer.

It was a missed opportunity, it’s sad to know that. Do I want to know that? I shouldn’t.

But there was something there on the other side, however tentative. That… that was nice to know. That gave me a little smile.

Are the characters in “reality” TV shows usually all real people, or are actors frequently used?

They are indeed real people, who interview for the privilege, rather than professional actors. The whole point, after all, is that “real people” are cheaper.

That doesn’t necessarily mean they are media innocents, of course, and I’m quite happy when I find they are not. There are people who have done repeat appearances in various reality shows. There are also bizarre outbursts of outrage in Australia, when participants on The Bachelor or Married At First Sight or The Block turn out to have been strippers or to have acted in ads. I’m actually relieved the latest Bachelorette in Australia was a former news anchor.

By which languages was your native language influenced the most?

Modern Greek?

In terms of vocabulary, Italian (including Venetian), but not by much; toss-up between Italian and Turkish. Then Latin, then French, then English.

In terms of grammar, any significant influence was through the Balkan Sprachbund. A lot of the Sprachbund features originated in Greek (and we can tell through the history of Greek and Old Church Slavonic); but not all of it. It’s very hard to disentangle Albanian and Macedonian–Bulgarian as influences, so I won’t.

Could Esperanto seriously become the lingua franca?

A2A by Rahul. Ah, Rahul. This hurts. Nick Nicholas’ answer to What is it like to be a kabeinto? What was it like to leave Esperantujo?

But, you asked.

The lingua franca? Of course not, not any more. There might have been a brief window with the League of Nations, maybe even the UN, but that’s long gone.

It’s a lingua franca, but as the Rauma school (Raumism) have taken to calling it, it’s really more a self-selected diaspora language by now.

Let me turn this on its head though. When the Delegation for the Adoption of an International Auxiliary Language met in 1907 to decide which the right auxiliary language would be, Zamenhof was prepared to go along with what they decided. He was on the record more than once saying that he was not an Esperanto chauvinist: he was in it for an international language to enable peace in the world, and he didn’t mind whose language it was.

But the rank and file didn’t go along with that—especially once de Beaufront’s double cross was found out. And really, the only way Esperanto would be adopted as the lingua franca now, is if some group like the Delegation was able to impose it on a One World Government, and they’d certainly want to make that conditional on a bucket of reforms and tweaks.

Esperantists are now Esperanto chauvinists, because we’re involved in the language not so much for Zamenhof’s dream of a world language, but for the reality of the culture that has grown around the language. I wouldn’t give up the Esperanto as I know it, in exchange for an Esperanto Mark #2 being the lingua franca. I’m curious how many would.

Do Greeks write in cursive? Is there a cursive way to write Greek?

Nick Nicholas’ answer to Does an equivalent of cursive exist in other alphabets?

Greek: there was a cursive modelled after Western cursive in the 19th/20th century. It fell out of use long before computers (I was never taught it in school); I have seen it in letters from the 50s.

The main differences to what you might expect: kappa looking like a <u>; pi as an omega with a loop (ϖ); tau as a tall slash; psi looking like a <y>.

Do some people still have old Latin names and surnames?

Translating your surname into Latin was in fashion in the 16th through 18th centuries for many Germans and Swedes; Linnaeus (von Linné), for example, or Neander (as in Neanderthal; Neumann).

EDIT: Philip Newton points out Neander is Greek. True dat. OK, try Faber (surname), Latin for “Smith”. Or Schmidt.

Sometimes, it has stuck around. I’m assuming Oscar Pistorius is also an instance of Afrikaaners doing this.

See Why are some old German surnames Latin?

I can think of other examples of Latin surnames in Germany, such as Michael Praetorius. There was even a good footballer in the 80’s named Holger Hieronymus.

bewray

The Magister tripped me up this morning with the very first sentence I saw from him.

Michael Masiello’s answer to How do I avoid atheists? I have this fear that atheists will ridicule me for being a theist.

Andrew Weill and others have bewrayed the remarkable difficulty of your undertaking.

Bewrayed? Bewrayed? Obviously no typo for betrayed. Well, not that obvious: the Magister is at times a bit of a butterfingers. But certainly worth checking out.

the definition of bewray

verb (used with object), Archaic.

Archaic. No shit.

  1. to reveal or expose.
  2. to betray.

So I guessed right. And it would seem quite possible that the current verb betray has coloured the modern interpretation of the archaic verb bewray. What is the etymology, anyway?

1250-1300; Middle English bewraien, equivalent to be- be- + wraien, Old English wrēgan to accuse, cognate with Old High German ruogen (German rügen), Gothic wrohjan

Right. So something that accuses you, gives you away, if you will. Which is pretty close to “betraying” you, and looks like that meaning has merged into it.