In one of his books about the historical Jesus, John Dominic Crossan wrote something like, “it is very difficult for us now to conceive how indifferent and peremptory the Romans were in dealing with Jesus.” There was likely no washing of hands, nor any ecce homo. The most he would have gotten was, “Insurrection? The Cross! Next!”
The trolls and spammers and malcontents that routinely get banned after a couple of posts? Part of the detritus that comes with managing any online forum. They waste as much emotion on them, as King Lear’s gods wasted on flies. The same, for that matter, as the most popular Quorans waste on the people they block.
Things should be different for valuable members of the community, that have a lot to offer, and that the staff have gotten to know personally. I have been assured by former community admins that they debated long and hard before banning prominent users. I have been assured by users that Quora employees have been distraught at some of the bans they were forced to make.
I do not have confidence that the current apparent structure of bots and subcontractors that seem to be handling the bulk of Moderation work have that level of engagement, either emotionally or intellectually, with their tasks.
In theory, a bot or subcontractor should show neither fear nor favour, neither love nor hate, which should give their decisions more fairness at least of a robotic sort (which ignores context and wisdom). In practice, reporting is not fairly targeted, and there’s a few Old Planters who don’t seem to be targeted enough; so that doesn’t work out.